Business Spotlight: Chris Doughty State Farm Insurance

For Chris Doughty, his career focuses on helping people manage the risks of everyday life, recovering
from the unexpected, and realizing their dreams. Now Doughty has realized one of his own dreams by opening a second location for his insurance agency right here in Windham.

Doughty has been in the insurance industry for more than two decades, formerly operating State Farm agencies in Waterboro and Portland, and currently at 723 Main St. in Westbrook. But now he’s excited to open a new location at 765 Roosevelt Trail in Windham across from Planet Fitness and serve the community.

“We offer auto, home, life, disability and business insurance as well as financial services such as annuities and retirement planning,” Doughty said. “We take a comprehensive look at our clients’ complete insurance protection package and make sure they have no potential gaps that could cause issues for them down the road.”

The new Windham location is something that Doughty has hoped for since he started in the insurance industry.

“I really want to build our business here,” he said. “I live in Windham, I coach in Windham, and my kids go to Windham schools. This is the culmination of many years of hard work to open this office. As a second- generation owner of the business, I pride myself on our team’s ability to build strong relationships with our clients. Our clients enjoy doing business with us because they know they can call or stop in and always talk to a familiar friendly face from our team. We offer customized home, flood, auto, boat, condo, renters, personal articles, RV, motorcycle, umbrella, pet, commercial and life insurance policies and mutual funds and annuities.”

And teamwork is something that Doughty is familiar with, having played baseball for Saint Joseph’s College and earlier this year he was named as the new varsity baseball coach at Windham High School. He lives in Windham with his wife, Sara, two children, Eva, age 9, Troy, age 7, and the family dog, King.

His athletic success, coupled with his attentive, personalized, and exceptional customer service, outstanding product knowledge and vast expertise has led to some major accomplishments with State Farm Insurance as well. Doughty is the first State Farm agent in Maine to be given multiple locations. He also is a State Farm Chairman’s Circle qualifier recognizing the Top 10 percent of agents nationwide.

“I personally feel the customer service you receive at my agency is second to none and really separates us from other insurers,” Doughty said. “We understand you can’t always make everyone happy, but we sure try our best to do so. We truly care about all our clients and the community.”

According to Doughty, a common misconception that many people have is that insurance is a lot more

Chris Doughty, owner and agent at Windham's
new State Farm office located in the Windham
Shopping Center. SUBMITTED PHOTO 

expensive than it really is and that insurance agents are merely claims adjusters looking at saving the company money or trying to find faults.

“It’s exactly the opposite,” he said. “We represent the customer and try to get coverage for everyone. Our job is to build strong relationships with our neighbors and help them as much as possible.”

Doughty said the job of an agency is to deal directly with State Farm as an advocate for the customer and to find them affordable coverage while assisting them to understand what’s in their policy. The company offers free reviews and free quotes on home insurance, life insurance, auto insurance and more.

“Our current pricing with State Farm is the most competitive it has been since I opened my business in 2009,” he said. “Luckily with State Farm backing us they do an excellent job of sending out flyers, postcards, and letters to familiarize our clients with all the discounts we offer. Our team always makes sure to explain all the ways our clients can save money with us as well. We focus specifically on the Greater Portland and Lakes Region, but we have clients all over the state of Maine.”

Hours for the Windham office are 9 a.m. to 5 p.m. Monday through Thursday and 9 a.m. to 4:30 p.m. Friday. Saturday by appointment only.

For more information or to make an appointment, call 207-747-5944 or visit them online at https://mywestbrookagent.com/. Find them on Facebook under Chris Doughty State Farm Insurance. <