Despite that growth, the company continues to focus on the specialized chimney and masonry work upon which it was built.
Brickliners provides chimney inspections, sweeping and cleaning, chimney repairs and rebuilding, masonry restoration, chimney liners, waterproofing, fireplace and stove-related services, and other work designed to help homeowners maintain safe and functional chimney systems.
The Windham location allows Brickliners to serve homeowners throughout the greater Portland area and surrounding Maine communities while providing the support and resources of an established regional company.
One of the company's priorities is education, both for its technicians and its customers. Chimney systems can be complicated, and problems are not always obvious from inside the home. Deteriorating masonry, damaged liners, water intrusion and other issues can develop over time, particularly in New England's demanding climate.
Maine's freeze-and-thaw cycles can be especially tough on masonry. Water can enter small cracks in brick and mortar, freeze, expand and gradually contribute to deterioration. Regular inspections can help identify developing concerns before they become more significant repairs.
That is one reason Brickliners encourages homeowners not to wait until the first cold night of the season to think about their chimney.
The company also places a strong emphasis on technician training. Brickliners uses a structured apprenticeship and training process that combines classroom-style education with hands-on field experience. Technicians work toward industry knowledge and professional certifications, including certification through the Chimney Safety Institute of America (CSIA).
For Brickliners, training is an ongoing process rather than something that ends after an employee's first few weeks. New technicians develop practical skills under experienced team members while learning company procedures, safety practices and the technical knowledge needed to evaluate chimney and masonry systems.
That approach has become increasingly important as Brickliners has expanded. Maintaining consistent standards across multiple locations requires investing in employees and giving technicians a clear path to develop their skills and take on greater responsibility.
Safety is another major part of the company's culture. Chimney work frequently requires technicians to work on roofs, ladders, scaffolding and elevated work areas. Brickliners provides ongoing safety training covering areas such as fall protection, ladder and scaffolding safety, personal protective equipment, respiratory protection, safe lifting, and proper use of tools and equipment.
The company also emphasizes communication with homeowners. Rather than simply completing a service and leaving, technicians are expected to help customers understand what they find, what may require attention and why a particular repair or maintenance recommendation is being made.
As Brickliners enters its third decade, its Windham operation represents an important part of the company's future.
For Loeffler and the Brickliners team, however, growth is not simply about covering more territory. The goal is to build long-term relationships in the communities the company serves and establish the Windham team as a trusted local resource for Maine homeowners.
After 20 years, the fundamentals of the business remain much the same: craftsmanship, safety, education and taking care of customers' homes.
For Maine homeowners preparing for another New England heating season, Brickliners recommends having chimney systems inspected regularly and addressing signs of deterioration, water intrusion or other concerns before they develop into larger problems.
Brickliners Custom Masonry & Chimney Services serves Windham and surrounding Maine communities. To learn more about the company and its chimney and masonry services, visit Brickliners.com or call the Windham office at 207-572-1071. <







