Friday, October 30, 2020

Business Spotlight: Downeast Energy

In a day and age when personalized attention is often neglected and customers are searching for a
reputable business to turn to for reliable delivery, expertise in all facets of heating systems and the best possible price for heating fuel, Downeast Energy is a leading choice to serve the needs of Windham and Raymond residents. 

Downeast Energy offers superior residential and commercial heating service and fuel and specializes in the delivery of propane and heating oil. As a full-service company, Downeast Energy provides 24/7 emergency service to its customers and sells and installs all types of propane and oil heating and water heating equipment, along with offering generous rebates of up to $1,500 for converting from oil to propane for central heat and hot water.

Consistently rated year in and year out as one of the top business in the state for exceptional customer service and friendly employees, Downeast Energy aims to exceed the expectations of every customer and fulfill their needs in a timely and professional way.

“We want everyone to know that we are here for you. We have been around for many years,” said Chris Blake, Customer Service Center Manager for Downeast Energy. “We have the local feel but the support of a national company that provides us with greater supply and resources allowing for greater peace of mind to the customer.”

Blake said heating your home safely and efficiently is not a concern when customers choose Downeast Energy and he attributes one specific factor among many that distinguishes them from competitors.

“We pride ourselves on our ability to respond to customer’s needs faster and smoother than the competition,” he said. 

Originally known as Brunswick Coal and Lumber, Downeast Energy has been in business for more than 110 years and offers services from Bangor to Dover, New Hampshire and everywhere in between. It has central offices located in Windham, Brunswick, Hallowell and Kennebunk with several other smaller offices located throughout the region.

In Windham, the Downeast Energy office can be found at 34 Manchester Drive, next to Lowe’s.

Blake said Downeast Energy employees place a value on quality work in everything they do and strive to ensure that their customers are satisfied in all aspects of service they receive.

“We have always held ourselves to the highest standards in all that we do, otherwise we wouldn’t have been around for 110-plus years,” Blake said. “We consistently receive positive feedback from our customers.”

Those trying to get the best possible available price for heating oil and propane won’t be discouraged by the competitiveness of Downeast Energy, Blake said.

“We encourage anyone interested in becoming a Downeast customer to call and see what we can offer,” he said. “We’re confident you won’t be disappointed.”

He emphasized that Downeast employees are highly skilled, experienced and stand ready to assist customers seeking a reliable and energy efficient heating system tailored to meet their individual needs and budget.

“All of our Fuel Delivery Drivers and Oil & Propane Service Technicians are fully trained and licensed in the state of Maine,” Blake said. “We service and install products that customers can feel good about. And we are there, 24 hours day on call to lend a hand when needed.”

Licensed installers from Downeast Energy perform all the work no matter if it involves replacing parts, upgrading an old system or creating a new one. Extended warranties are available as are energy efficient furnaces, boilers, water heaters and vented space heaters.

According to Blake, Downeast employees study the latest trends in heating systems and delivery in order to give customers the best experience and service possible.

“In 2021 we will be offering an all-in-one web based app to our customers to order fuel, pay bills and monitor the fuel level in their propane tanks, all at the push of a button,” he said. “We’re very excited about this, stay tuned.”

To learn more about Downeast Energy, visit or in Windham or Raymond, call 207-892-4806. < 

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