Deirdre Frey, the owner of Vet At Your Door, says that Dr. Deanna Anderson serves Windham and having her visit clients' homes lends itself to providing a more connecting and devoted veterinary experience.
“We are a house-call veterinary practice dedicated to providing an exceptional veterinary experience in the comfort of home,” Frey said. “We offer wellness services such as exams, vaccines, screening lab work, along with sick visits, hospice care, acupuncture and euthanasia, all in the low-stress, comfortable environment of home. We are also grateful to have wonderful veterinarians offering extended emergency euthanasia hours beyond our regular office hours of 8 a.m. to 5 p.m. Monday to Friday. Extended euthanasia hours are from 5 to 7 p.m. Mondays, Wednesdays, and Fridays, and 8 a.m. to 7 p.m. Saturdays and Sundays.”
According to Frey, the best part of the mobile veterinarian practice is meeting and interacting with the people they serve.
“Coming to their homes, we get to connect with people in a different way,” she said. “Moreover, at home your pet, you, and your veterinarian are much more relaxed, and we really have the time and the relationship to develop the best plan with you regarding your pet's health and situation,” Frey said. “Importantly, we love and are grateful to be practicing this way. I have tried really hard to make our staff's work/life balance actually work, so they are available to you, emotionally, mentally, and physically, when they enter your home. Additionally, we have what we call our ‘One Team Approach’ that matches not only a veterinarian to you specifically, but also a veterinary technician and a client liaison. This way, you have entire veterinary team, from the person on the phone to the person in your home, that you will get to know and love as the years progress.”
Vet At Your Door has been in business since 2015 and has been serving Windham for the past four years.
“We hire doctors who live in and love the areas we serve. Dr. Deanna Anderson is the veterinarian who serves Windham and has chosen to live here and raise her family here and get to know the community, both two-legged and four-legged, through her work,” Frey said. “Also, having the veterinarian come to your home makes things so much less stressful for all involved and truly lends itself to an easy, low-stress, high-quality veterinary experience that our clients and their pets love.”
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| Dr. Deanna Anderson of the Vet At Your Door mobile veterinary service serves Windham. COURTESY PHOTO |
Anderson received her DVM from Iowa State University in 2016 and has been a part of the Windham team since February after having been in general practice for several years.
“Jacquie Prather is her veterinary nurse and is absolutely wonderful,” Frey said. “And Amy Phillips is the team's client liaison, at the ready to answer the phone and is a ninja at her keyboard. Overall, we have 21 employees that serve in veterinary teams throughout Maine.”
Exceptional customer service and convenience are the core of the Vet At Your Door business.
“We focus on making sure our clients feel heard and listened to,” Frey said. “I sincerely believe that from the first phone call to helping a beloved pet pass peacefully in the comfort of home, our quality, sincerity, and customer service cannot be beat. We constantly receive wonderful feedback about our incredible staff, the high-quality of the veterinary advice we provide, and the devoted customer service we are so very passionate about.”
Pricing for services is comparable to regular veterinary practices. The main difference is the addition of the trip fee of $86 to bring the veterinary team to you. Frey said Vet At Your Door clients attest there is excellent value for the money in the services they provide.
“We are always ensuring that we are staying up to date on new medications and therapies as they come out, and love doing continuing education to keep ourselves educated on the best and most novel therapies. Business-wise, there are very few house call practices in the U.S. with so many employees that cover such a large service area, so we are building the plane while it is flying so to speak. But our amazing, nimble, and experienced team makes it a joy to chart a course forward, constantly making ourselves better and better.”
To reach Vet At Your Door, call 207-383-2646 or visit www.vetatyourdoor.com. Find them on Facebook at www.facebook.com/vetatyourdoor. <
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