Business Spotlight: Raymond RediCare

By Lorraine Glowczak

Raymond RediCare is celebrating five years of providing premium healthcare with a personal touch.
Located at 1278 Roosevelt Trail in Raymond, the rural area model of medicine the doctors and medical staff employ have saved patients time and money. The successful combination of their small town and hands-on approach along with cost savings experienced by the patient, Raymond RediCare is growing leaps and bounds since it opened its doors in 2014.

“Raymond RediCare has provided services to over 8,000 people in the Lakes Region area,” stated

Raymond RediCare Founder and Doctor, Richard Wilkins. “Over the past five years, we have developed a loyal following of individuals and businesses and we want to continue to provide top-quality healthcare in an in depth and personal way.”

In order to obtain their premium care and personal approach, Raymond RediCare is shifting away from their urgent care services. “We want to enhance the capacity in the way we serve our patients,” began Dr. Wilkins. “As our primary patient numbers increase, we are moving away from urgent care, wishing to focus and give priority to our established patients and businesses, ensuring their needs are met in a timely manner.”

Although Raymond RediCare is no longer offering urgent care services, they still provide same-day services as their schedule permits. Open Mondays through Fridays from 8 a.m. to 6 p.m., they continue to provide minor urgent care needs such as small fractures, lacerations, x-ray services, etc.  “We do ask, however, that patients call in advance and make an appointment as their medical situations allow,” Dr. Wilkins said.

Another contributing factor to Raymond RediCare’s success and growth is the staff – which consists of not only Dr. Wilkins but Dr. Alan Bean, Family Nurse Practioner Brittany Ames, as well as highly qualified x-ray technicians, and front desk/medical assistants.

“Our medical staff and assistants are well-known for the compassion and concern they display to each of our patients,” Wilkins began. “People simply love our staff and I couldn’t be more proud to be a part of this highly motivated and caring team. Additionally, Alan, Brittany and I complement each other’s skills, so we are better able to meet the needs of everyone who walks through our doors.”

Patients who see Wilkins, Bean and Ames can expect to have the appropriate amount of time spent on their concerns and needs. “We will not compromise quality for cost,” Wilkins said.

In addition to the skilled and compassionate staff, Raymond Redicare offers preventative health care using state of the art digital systems and equipment which allows for efficiency for both medical staff and patient.

Their preventative healthcare services include yearly physical exams and health care assessments. In addition, they offer work injury, stitches, casts, sports exams, osteopathic manipulations and much more. Also included is a laser treatment machine to care for skin medical conditions such as acne, rosacea, pigment spots, hemangiomas, facial blood vessels, hair removal, etc.

Patients of Raymond Redicare appreciate the commitment to healthcare that the three clinicians and medical staff provide. If one peruses the Raymond RediCare Facebook page, the following testimonials can be found:

“Thank you, Dr. Wilkins and your wonderful staff, for helping me out today. So glad we decided to stop at your facility for help. You really do give premium service with a personal touch.  Would not hesitate to recommend you and your staff for anyone needing medical help in this area. Again, thank you so much!”

“The staff is helpful and courteous. They made me feel comfortable from the beginning and I'm not nervous or anxious to visit like I was at other doctors. Medical care is top-notch. I love this place!”

It is for these reasons that Wilkins is passionate about the services Raymond RediCare provides and its rural approach to healthcare that can not easily be found anywhere else. “I do this because I care and I love it,” Wilkins began. “People shouldn’t have to suffer needlessly or to take long trips to large cities to meet their daily medical needs.”

Raymond RediCare accepts most commercial insurances, although new Medicare and Medicaid patients are not being accepted at this time. To make an appointment or to talk to a medical healthcare professional at Raymond RediCare, call 207-655-6181 between the hours of 8 a.m. to 6 p.m. Monday through Friday.

Business Spotlight - Raymond RediCare By Michelle Libby

With a whole person approach to medicine, doctors Richard Wilkins and Alan Bean treat patients at Raymond RediCare with compassion and respect. At a time when insurance companies are making doctors conform to their rules, doctors at Raymond RediCare have a different model of primary care.

“At home, at work or at play we manage most things very well,” said Wilkins. Raymond RediCare has state of the art equipment, using technology to keep them in contact with specialists and to give patients access to information 24-7.

“Technology has enabled us to sustain cost effective value,” said Wilkins. In the office the doctors are able to do x-rays, use an eye microscope, do laser treatments and simple casting.

“It’s been an amazing experience. It’s a great place to practice medicine,” said Wilkins, who has run the practice since August 2014, at 1278 Roosevelt Trail. The building used to be a bank, but was converted into what it is today.

With the rural area model of medicine, the work they do can save patients time and money.

“People love us because they can see us within 24 hours. Some patients never see their primary care doctor for acute issues,” Bean said.

Raymond RediCare is both an urgent care facility and a primary care office. The growth they have seen in the last two years has been beyond their expectations, said Wilkins. He added that most of the year the urgent care cases they see are established patients. In the summer, they leave extra openings for those from out of the area that are visiting for the summer or work at an area summer camp.

Dr. Bean has been with Raymond RediCare for six months. “I had a patient tell me I was the first doctor who made him feel listened to. We try to give each patient extra time, while being respectful of the next appointment,” he said.

Dr. Bean embraces the “eclectic nature of our business.” The two doctors complement one another’s skills, they said. Their specialty together, is providing primary care and occupational medicine.

One of the secrets to their success is the staff. “Our staff is remarkable, friendly, caring and capable. They are predictable,” in their attitudes, said Bean. There are two x-ray technicians, an LPN and two front desk/medical assistants on staff.

Not being affiliated with a particular hospital gives the doctors an additional layer of flexibility when it comes to the care of their patients. Each hospital in the region, from Central Maine Medical Center to Maine Medical Center, has something they are better at than another hospital. Some hospitals are geographically closer to where the patients live and others are great health partners in the community.

With narrow band HMOs becoming an issue in the field, patients can expect to have longer waits in healthcare delivery, said Wilkins. He does not want the practice ruled by corporations. Patients who see Wilkins and Bean can expect to have the appropriate amount of time spent on their concerns and needs.

Preventive health care allows them to “access preventive measures that will have an impact in the next 10 to 20 years.” The annual physical is really data gathering, said Wilkins. Raymond RediCare doctors not only can show them the numbers, they can give the patients opportunities and ways to improve their health.

“We engage them as partners in their own health,” said Bean, who has worked as an emergency room doctor as well as an occupational and urgent care doctor.

“It’s given me a whole new lease on medicine,” he added.

“People look at RediCare and they’re not sure what that is. It is premium care with a personal touch. We provide an expanded medical home in a rural area,” said Wilkins. 

Raymond RediCare has a goal to be cost effective for uninsured patients as well as accepting most insurances.

“We will continue to evolve to meet the demands of the area,” Wilkins said.

For more about Raymond RediCare, visit them on Facebook and existing patients can use the Patient Portal. To schedule an appointment, call 655-6181.