Business Spotlight: Cell Phone Medic

When your phone cracks, glitches, refuses to charge or drops in the lake, there’s a good chance the team at Cell Phone Medic in Windham has seen it before and fixed it faster than you might expect. The locally owned business, located at 824 Roosevelt Trail, has built a strong reputation for nearly two decades for repairing and restoring phones and tablets with precision and care.

Glenn Thomas owns and operates Cell Phone Medic in
Windham and not only repairs damaged phones and iPads,
but also offers affordable high-quality restored phones.
SUBMMITTED PHOTO

Owner Glenn Thomas said the mission has always been to help people get more life out of their devices instead of replacing them unnecessarily.

At Cell Phone Medic, services range from cracked screens and battery replacements to fixing charging issues, virus removal and even data recovery. They work on nearly every brand and model and if they don’t have the part they can get it.

If your device takes a dip or gets soaked in a spill, Cell Phone Medic is ready for action. “Liquid damage is one of the toughest calls. You can’t just put your phone in rice and hope for the best,” said Thomas. His technicians are trained to tackle water-logged or moisture-affected phones and tablets using specialized drying and de-contamination procedures to salvage data, fix corrosion on charge ports, and restore functionality whenever possible.

Cell Phone Medic also buys, recycles and restores devices, giving customers sustainable and affordable options to stay connected.

Think your phone is junk? Not taking a charge? Skip the hype of the latest phone model (what’s so great about it anyway?) and the extra monthly fees, Cell Phone Medic offers an affordable alternative. They can refurbish your phone to like new condition or have phones and tablets in stock every day, providing you with the reliable tech you need without the unnecessary cost. Unlike big box stores, which only push new sales, Cell Phone Medic focuses on quality repairs and value to their customers, keeping your device, and your wallet, happy.

“We provide excellent cell phone and iPad options, so our customers don’t have to buy a brand-new device every time something goes wrong,” Thomas said. “We sell fully restored phones and iPads that come with a one-year warranty and offer the same high quality you’d expect from a new one.”

Thomas said most clients stress that fast turnaround time is especially important. “Everyone depends on their phone now,” he said. “People can’t be without it for days, so our goal is to have a fast, same-day turnaround whenever possible.”

That dedication to speed, quality and customer service has earned the business an impressive 1,300 five-star Google reviews. Many mention not only the quick service but also the care and attention shown by Thomas and his staff. “The feedback has been incredible,” Thomas said. “Most of the big box cellular stores in the area trust us with their customers when they can’t handle a repair. That means a lot.”

The business also sells accessories such as durable CellHelmet cases, chargers and a line of custom-cut screen protectors from ProtectionPro, which is installed flawflessly on-site in about 10 minutes. “They’re available in gloss, anti-glare or privacy versions, and they come with a lifetime warranty,” Thomas said. “They’re cost-effective, too at only $29.99 or $39.99 for the privacy option.”

Thomas said what separates Cell Phone Medic from its competitors is commitment to their customers’ needs. “We offer fair prices for high-quality service,” he said. “Sure, we could buy cheaper parts like some others do, but we choose quality. That means we may not always have the lowest price, but we can price-match or even offer a used part as an option. Either way, we stand behind our work.”

He added that his team always puts the customer first. “We take the time to find the best option for the customer, not for us,” Thomas said. “We double-dog dare anyone in Maine to find better reviews than at Cell Phone Medic.”

The business has also carved out a distinctive brand identity built around its name and the tagline says it all: ‘Your phone is in a war zone’. “We respect the troops on the battlefield and use that same mindset,” Thomas said. “We go to great lengths to save your device. Around here, failure is not an option.”

Since officially opening his shop in 2007, Cell Phone Medic has developed a reputation for dependable work, fast turnaround times, and a personal touch that’s hard to find in the corporate tech world.

“Most of our customers are repeat customers,” Thomas said. “They know we’ll take care of them. We don’t just fix phones, we build trust.”

And remember, if you are in the market for a new cell phone or iPad, but don’t want to spend an arm and a leg, go see Cell Phone Medic first. They offer A-grade restored unlocked phones and tablets that have been tested, have good batteries, and screens so you can save money without sacrificing reliability.

For more information and to see used inventory visit www.cellphonemedic.com or call 207-956-9999. They are open Monday through Saturday 9:30 a.m. to 6 p.m and Sundays 10 a.m. to 4 p.m. You can also find them on Facebook.