Friday, June 2, 2017

Business Spotlight: Star Nails by Michelle Libby Nails, an award winning nail salon in Windham, is constantly looking for ways to improve and enhance the experience for their customers. Keeping current on styles and trends is only part of what owner Quang Nguyen has done to keep his salon competitive. 
“Quality, value, cleanliness of the place,” is how Nguyen described Star Nails. “It’s a friendly environment where they get treated like they’re family.”

At the beginning of the year Star Nails renovated putting in new flooring, seven new pedicure chairs, updated technology and modernized the salon with new furniture. With an eye toward safety and cleanliness, the new pedicure chairs have a liner in each bowl so that the water is not contaminated by a previous guest. 

“It makes me feel better to sell to clients $2 extra for the price of a pedicure. Customers can see the value on it,” said Nguyen. 

Star Nails has been providing great service to customers for years. Recently it has added chemical free polish and powdered nail polish called dipping powder, which doesn’t chip or peel off. “It makes nail bed healthier because of the formula,” said Nguyen. The newest technique is ombre, which is the merging between two colors and a look called marbling.  

“We watch new product videos every week, and then help each other learn new techniques. We can’t have everything out there, but we keep it reasonable to make it worthwhile for us and the customers,” Nguyen said. 

A 50- minute reflexology and pedicure treatment can have health benefits, he said. In the summer many people look to get a pedicure every two or three weeks to feel better and make their nails healthier. 

“In the summer people are tired of the long winter,” he said. They schedule appointments to get their feet in shape for sandal season. There is a summer special running now, a manicure and pedicure for $40. 

Quality work is important to all of the employees at Star Nails. They want their customers to leave happy and ready to show off their nails. If there is an issue, the employees and Nguyen communicate with the clients and stay on top of it until the customer is happy. 

“We expect that we make mistakes sometimes, but we fix it,” he said. 

In addition to manicures and pedicures, Star Nails offers acrylic nails and waxing for eyebrows and bikini areas. Nguyen is also planning on having an organic pedicure option with natural herbs, lotions and organic polish with no chemicals involved. 

Manicures can help make people more confident especially when they are in public speaking, said Nguyen. 

Clients return to Star Nails from their homes in Bridgton, Casco, Raymond, Westbrook and even Florida to be pampered. “It’s a positive surprise when they see what we’ve done. They see the value.”
Star Nails donates to different causes and events to be a part of the community, Nguyen said. “We do it because people who come here are local.” 

Nguyen is happy that he is able to create jobs and opportunities for his family. In Vietnam his relatives might earn $100 a month, but here they can learn a trade and send money home to Vietnam. They are not a burden on American society. “It makes me feel good,” he said. “Ten years ago, I didn’t speak English and now I’m creating jobs, working and supporting each other. It helps the whole family.”  The work they do supports the community they come from. Nguyen’s cousin, Jo Vo, is the manager of the salon. 

Star Nails is located at 864 Roosevelt Trail in Windham. Walk-ins are welcome, but appointments are preferred. Wait times can be longer in the summer as more people are coming in for appointments. 

Star Nails is open Monday through Saturday from 9 a.m. to 7 p.m. and Sunday from 10 a.m. to 5 p.m. The last walk in appointment is at 6:30 p.m. For more on Windham Star Nails, find them on Facebook, or call for an appointment at 207-892-7799.

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