Star Nails, an award winning nail salon
in Windham, is constantly looking for ways to improve and enhance the
experience for their customers. Keeping current on styles and trends is only
part of what owner Quang Nguyen has done to keep his salon competitive.
“Quality, value, cleanliness of the
place,” is how Nguyen described Star Nails. “It’s a friendly environment where
they get treated like they’re family.”
At the beginning of the year Star Nails
renovated putting in new flooring, seven new pedicure chairs, updated
technology and modernized the salon with new furniture. With an eye toward
safety and cleanliness, the new pedicure chairs have a liner in each bowl so
that the water is not contaminated by a previous guest.
“It makes me feel better to sell to
clients $2 extra for the price of a pedicure. Customers can see the value on
it,” said Nguyen.
Star Nails has been providing great
service to customers for years. Recently it has added chemical free polish and
powdered nail polish called dipping powder, which doesn’t chip or peel off. “It
makes nail bed healthier because of the formula,” said Nguyen. The newest
technique is ombre, which is the merging between two colors and a look called marbling.
“We watch new product videos every week,
and then help each other learn new techniques. We can’t have everything out
there, but we keep it reasonable to make it worthwhile for us and the
customers,” Nguyen said.
A 50- minute reflexology and pedicure
treatment can have health benefits, he said. In the summer many people look to
get a pedicure every two or three weeks to feel better and make their nails
healthier.
“In the summer people are tired of the
long winter,” he said. They schedule appointments to get their feet in shape
for sandal season. There is a summer special running now, a manicure and
pedicure for $40.
Quality work is important to all of the
employees at Star Nails. They want their customers to leave happy and ready to
show off their nails. If there is an issue, the employees and Nguyen
communicate with the clients and stay on top of it until the customer is happy.
“We expect that we make mistakes
sometimes, but we fix it,” he said.
In addition to manicures and pedicures, Star
Nails offers acrylic nails and waxing for eyebrows and bikini areas. Nguyen is
also planning on having an organic pedicure option with natural herbs, lotions
and organic polish with no chemicals involved.
Manicures can help make people more
confident especially when they are in public speaking, said Nguyen.
Clients return to Star Nails from their homes
in Bridgton, Casco, Raymond, Westbrook and even Florida to be pampered. “It’s a
positive surprise when they see what we’ve done. They see the value.”
Star Nails donates to different causes
and events to be a part of the community, Nguyen said. “We do it because people
who come here are local.”
Nguyen is happy that he is able to
create jobs and opportunities for his family. In Vietnam his relatives might
earn $100 a month, but here they can learn a trade and send money home to
Vietnam. They are not a burden on American society. “It makes me feel good,” he
said. “Ten years ago, I didn’t speak English and now I’m creating jobs, working
and supporting each other. It helps the whole family.” The work they do supports the community they
come from. Nguyen’s cousin, Jo Vo, is the manager of the salon.
Star Nails is located at 864 Roosevelt
Trail in Windham. Walk-ins are welcome, but appointments are preferred. Wait
times can be longer in the summer as more people are coming in for
appointments.
Star Nails is open Monday through Saturday from 9 a.m. to 7 p.m.
and Sunday from 10 a.m. to 5 p.m. The last walk in appointment is at 6:30 p.m. For
more on Windham Star Nails, find them on Facebook, or call for an appointment
at 207-892-7799.
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