Business Spotlight; Waltz & Sons Propane

Relying on hard work, high-quality service, a safe and clean energy product, and supporting the communities it serves, Waltz & Sons is the standard by which other propane companies in Maine are measured.

Waltz & Sons has been in business since 1996
and is a full-service propane company which
focuses on residential propane and offers
free site surveys, installation, service, remote 
tank monitoring, prompt deliveries, and 
Pre-Buy and Budget plans.
COURTESY PHOTO 

Located at 29 Park Place in Buxton, Waltz & Sons is a full-service propane company which focuses on residential propane and offers free site surveys, installation, service, remote tank monitoring, prompt deliveries, and Pre-Buy and Budget plans. Its service area spans a 50-mile radius surrounding Buxton and including the Lakes Region of Maine.

Waltz & Sons specializes in the Hearth Products and services all brands. They are a distributor of the Regency Brand and a Rinnai ACE Dealer which is the highest service level Rinnai recognizes in their partners.

“We started the company from our home in 1996. We built and moved to our current location in December of 2018,” said Sue Waltz. “We currently have 16 full-time and one part-time employee. We are proud to have 11 of those employees who are 35 years old and younger and two of which hold management positions.”

Her husband, Skip, launched the business after doing subcontracting work for propane companies in the Portland Area.

“That grew into us buying tanks and having another company deliver the propane to our tanks. That grew into us buying our first delivery truck,” Waltz said. “It was about the time our son Mike joined us after serving in the U.S. Air Force. From there, we have consistently grown to who we are today. Of course, there were many bumps in the road as with any business, but we are proud to be the company we are today.”

The most significant aspect of Waltz & Sons is that the business only serves residential customers.

“We do have a few Mum and Pop shops like the Buxton Mini mart or home based businesses but no larger commercial,” Waltz said. “By doing this and focusing on the home products we stand out in our field as we are training specially on the hearth and home products. We do not work on furnaces or boilers though, as we work with plumbers to whom we refer that business. Therefore, we’re not competing against them but rather are working with them to offer homeowners the best possible service for their products.”

The company differs from its competitors through its fully staffed service department with all employees fully licensed for inside and outside service and maintenance. During the winter months many companies do not set up propane tanks or service equipment as their service staff are busy with deliveries, but Waltz & Sons takes the time to do so.

“The main goal of our company is single call resolution and there is always a family member available to take a call,” Waltz said. “We also staff our 24/7 on call service with our management so that again, all calls are a single resolution whenever possible.”

She said the key elements leading to the success of Waltz & Sons are investing in their employees, investing in equipment, and investing in the communities it serves.

“We’re a small family-owned business that puts trust in our employees and we’re proud of our employee training program,” Waltz said. “We sponsor many activities within our service area and support local services as well. We feel we are very competitive for our services and are generally under the state average for our propane pricing.”

Educating homeowners about the propane business also is an essential task for Waltz & Sons.

“Planning ahead is helpful as you can’t get a tank tomorrow and you can’t put propane in someone’s else’s tank as it’s against the law to deliver to someone else’s tanks,” Waltz said. “New regulations about fossil fuels make it necessary to educate residents about the benefits of propane.”

Their focus on exceptional customer service has paid off. It received the Institute for Family-Owned Business Chalmers Customer Service Award in October and took “Gold” in the Portland Media Groups “Best of 207” in 2023. The company was third in the Small Business Category of the Best Places to Work in Maine Awards this year, the first time it was part of that competition and Waltz & Sons is on the National Top Retailers list as published by LP Gas Magazine in the category of Single State Retailers. In 2024, Waltz & Sons received a load of Renewable Propane and were the second in the state to receive such a load, and the first in Maine to receive a load used in the residential market.

For further information about Waltz & Sons or to learn how they can serve you, call 207-929-8898 or visit https://www.waltzandsons.com/ or find them on Facebook or Instagram under Waltz and Sons. <

Business Spotlight: Northeast AutoWorks

No matter if you’re looking for reliable auto repair, a set of new tires or the finest in aftermarket accessories, Northeast AutoWorks promises to significantly improve your driving experience.

Northeast AutoWorks is a certified NAPA AutoCare Center
and is an excellent alternative to dealerships for many
makes and models of automobiles, trucks and SUVs.
COURTESY PHOTO

Located at 650 Bridgton Road in Westbrook, Northeast AutoWorks is an excellent alternative to high dealership prices for many makes and models. As a certified NAPA AutoCare Center, Northeast AutoWorks backs qualifying work through a nationwide warranty and the shop only uses high-quality parts and provides exceptional automotive service and courteous customer service that you value from a service provider.

Its dedicated team of ASE-certified technicians always strive to deliver the best workmanship and customer experience possible for your vehicle whether it’s a passenger car, medium sized truck, mini-van, or an SUV.

“Great customer service means treating everyone who walks through our door with respect, we are fully transparent about repairs and costs, and ensure that our customers are heard and valued,” said Vaughn DiBiase, NorthEast AutoWorks owner. “We go the extra mile to make their experience outstanding. We feel that it’s about empathy. Car repairs are never convenient and great customer service means understanding the customer’s situation and doing whatever is within our means to build their trust in us and to help them.”

DiBiase said that Northeast AutoWorks offers a range of services featuring new tires from leading national brands; effective automotive repairs to keep your vehicle running like it should, including A/C repair, battery replacement, belt and hose replacements, brakes, cooling system services, engine diagnostics, steering and suspension work, wheel alignments and more. Preventative maintenance services such as lube and oil changes, oil and air filter changes and spring/winter checkups are also available.

Parts and repairs are backed by NAPA’s Peace of Mind Warranty and Northeast AutoWorks convenient local shuttle service or loaner vehicles can be requested while your vehicle is being serviced. The waiting room is clean and comfortable if you prefer to wait for work to be done, with free coffee and Wi-Fi.

Northeast AutoWorks also specializes in customization work, and it’s never been easier for aftermarket add-ons like lift kits, custom wheels and Magnum Truck Racks, rails and bed accessories installed right in the shop there.

Online reviews posted about Northeast AutoWorks are outstanding.

“Been going here for a while now and this place rocks I will not bring any of my vehicles anywhere else. I tell everyone about this place. It’s so good to find a legit and honest place to bring your vehicle. I know I can trust NAW to make sure all my vehicles are safe and dependable after they work on them.” Gary Pike

“Highly recommend this business. We needed major frame repair on our truck. After days of skillful welding, the truck is as good as new. Equally impressive was the communication. We got phone calls during the week, updating us on the progress of the job. Fabulous quality and communication. Thanks, Guys!” Jim and Elaine Dow

“I would recommend this place to everyone. Amazing service and excellent customer service. Thank you, Northeast Auto. You were a true blessing to me today.” Dennis Gignac

“Northeast installed a leveling kit for me, I had dropped my truck off after work and it was ready the next day around noon. Kit came out great and now taking it back to them for more work on the truck.” Alexander Bateman

“Vaughn and his team have been servicing and upgrading my personal and business vehicles since 2016. I have always got a straight answer, timely service and a fair price. Vaughn is reliable and loyal as they come. His shop also looks amazing. I highly recommend.” Stephen Bell

Hours for Northeast AutoWorks are 8 a.m. to 5 p.m. Monday through Friday. A 10 percent military discount is offered for work for veterans over $500 and mechanics are standing by to give you a reliable estimate of any automotive repair issue that you might be facing.

“We appreciate your patronage and believe in integrity and honesty,” DiBiase said. “Our staff is available to answer any questions and ensure your experience is a positive one. Our goal is to keep you moving through the years with a reliable vehicle. We try to make sure everybody leaves here happy.”

To make an appointment, call Northeast AutoWorks at 207-899-1355, visit them online at https://www.northeastautoworks.com/ or find them on Facebook under Northeast AutoWorks. <

Business Spotlight: The Daily Loaf Sourdough Bakery

Two stay-at-home moms have turned their passion for eating healthy and a love for baking into little slices of heaven right here in the Lakes Region.

Lizzie Smith, left, and Brittany Baizley are the stay-at-home
moms who own and operate The Daily Loaf Sourdough
Bakery serving the Lakes Region of Maine.
SUBMITTED PHOTO   

Brittany Baizley and Lizzie Smith are the entrepreneurs behind The Daily Loaf Sourdough Bakery, a popular home-based bakery that specializes in sourdough bagels and bread, cookies, and muffins, and featuring products that are dye-free, chemical-free and 100 percent organic. From locations at 21 Smith Ave. in Bridgton and 7 Gore Road in Raymond, The Daily Loaf Sourdough Bakery owners started their business by baking for family and friends, and now offer free delivery to customers throughout the area.

“For me it all boils down to the ingredients we use,” said Lizzie. “We connect with local organic farmers and use fresh herbs and clean ingredients, what we call ‘good for you’ food. We want to show everyone that eating healthy doesn’t have to be hard.”

The Daily Loaf Sourdough Bakery stands out from the competition because its products are made at home and feature locally grown ingredients, Brittany said.

“We are different because our products are locally made and use locally grown ingredients,” she said. “Everything we use comes from local farm stands including Southpaw Meat Market and from Morrell’s Farm Stand.”

The idea behind launching The Daily Loaf Sourdough Bakery business started when Lizzie became pregnant with her son, and while she was sick from Hyperemesis gravidarum throughout her entire pregnancy, she sought answers about her health.

“I took a long look at what we were eating and found it was filled with additives and pesticides,” Lizzie said. “I knew we had to cut that out and we had to bake our own bread.”

The longtime friends tinkered for a few months to find exactly the right recipes before deciding to offer their quality home-baked goods for sale to the public.

“What we make is quite simple,” Lizzie said. “The base is about three or four ingredients in all.”

With affordable pricing and convenient ordering available through text messaging, phone calls and Facebook messaging, The Daily Loaf Sourdough Bakery has built a loyal following and continues to grow.

“We have customers all the way from California that rave about our breads and bagels,” Brittany said. “People love it and it’s healthy form of carbs.”

They also now offer a “Monthly Sourdough Subscription” for one low set monthly price that provides a loaf of sourdough bread or a half dozen bagels every week delivered to your door and a bonus loaf or half-dozen bagels for free each month.

Reviews posted online for products offered by The Daily Loaf Sourdough Bakery are nothing less than exceptional.

“Not only were the maple bagels out of this world but the owners went out of their way to help me with my order. Wonderful service! It was hard to only eat one bagel! Can’t wait to try more.” Wendy M.

“The Daily Loaf is incredible! The owners are knowledgeable and passionate about making healthy, sourdough baked goods and helping customers find their favorite flavors!” Kathleen M.

“The best bagels I have had in a long time! I am used to NY style bagels – crunchy on the outside and chewy on the inside. And these bagels were all that and more! I cannot wait to order more. Delicious!” Charles G.

“We are addicted to The Daily Loaf! The bagels are outstanding. Soft on the inside and a nice crust on the outside. The sour dough artisan loaf is awesome too – we use it for everything- sandwiches, French toast, garlic bread, and homemade croutons. We’re able to freeze and use as needed - it thaws well and is still soft and delicious. There’s nothing better than bread with fresh ingredients and none of the bad stuff!” Barbara B.

Lizzie and Brittany recommend visiting their menu online for products and prices and because the holiday season is so busy to make sure they have what you want, they ask that you pre-order in advance. The Daily Loaf Sourdough Bakery products are also available throughout the Lakes Region including at Southpaw Meat Market in Raymond, at Windy Hill Farm Market in Windham and at the Milk & Honey Cafe´ inside the Refuge Church in Windham.

Visit them on Facebook at The Daily Loaf and send a message to place an order or you can call/text orders to 207-899-7594. <

Business Spotlight: TS Staging and Design

Based upon expert opinion, as interest rates continue to fall and the real estate market is poised to become red-hot again, sellers seeking a competitive edge and new homeowners looking to put their own stamp on a new place have creative local experts available to help. TS Staging and Design offers expert assistance to homeowners and may just turn out to be the best investment they’ve ever considered.

The TS Staging and Design team includes, from
left, Designer Amber Bouchard, Owner and
Co-Founder Theresa Bouchard, and 
Co-Founder and Lead Designer Stephanie
Eklund. SUBMITTED PHOTO 

TS Staging and Design provides an array of helpful services ranging from home staging to interior redesign, color consultation and Airbnb design. Company Owner and Co-Founder Theresa Bouchard, Co-Founder and Lead Designer Stephanie Eklund and Designer Amber Bouchard channel their creativity and use it to turn spaces beautiful through color, design, décor accessories, and proper room arrangement.

“Professional home staging is the primary part of TS Staging and Design. We also offer interior design for homeowners that wish to make changes to their existing home or investment properties and homeowners that have recently purchased a new home and want to make it their own with updates,” Theresa Bouchard said. “We believe all homeowners should have the opportunity to stage their homes to make them shine above the rest. Therefore, we offer packages that will fit any budget. Our priority at TS Staging and Design is to develop long-lasting professional relationships, superior customer service and curate designs to attract buyers or make homeowners fall in love with their homes again.”

Serving all Southern Maine, TS Staging and Design is excited to announce that it has purchased a new warehouse at 630 Roosevelt Trail in Windham and will hold its Grand Opening there in January 2025 celebrating the four-year anniversary of the company. The new facility will help the company continue to grow and improve services. It also has partnered with a local company, All-Haul Junk Removal and Recycling, to become their exclusive movers.

“It really puts us on a different level,” Bouchard said. “And it helps us tremendously to create designs that tell a story and attract buyers to all the properties we stage.”

Bouchard said with the real estate market predictions for the months ahead, staging can make a significant difference for homeowners which will help them sell their home fast with a financial award.

“According to the Real Estate Staging Association (RESA), staged homes can sell for up to 15 percent more than non-staged homes,” she said. “The investment in professional staging can yield significant returns for sellers in terms of final sale price. Over 85 percent of staged homes sell for their asking price or above, according to RESA.”

If that wasn’t enough incentive, a report issued earlier this year by the National Association of REALTORS® more than 82 percent of buyer’s agents said that staging helped their clients to better visualize the property as their future home.

“Staging gives buyers the emotional connection needed to envision how they would live in the space,” Bouchard said. “In this competitive real estate market, staging is essential. Staging is an investment, and statistics say the Return on Investment can be from 5 to 20 percent and 41 percent of buyers are more willing to tour a home in person after viewing staged photos they saw online.”

Working with real estate agents and sellers directly, TS Staging and Design stages spaces in homes for professional photos, open houses, and work with both occupied and vacant spaces. Residents looking to refresh their homes use TS Staging and Design for interior redesign expertise such as room layout and décor guidance based upon a client’s requirements and design aesthetic. TS Staging and Design also provides clients with a detailed proposal that includes their recommendations based on the discussion during the client consultation and an estimated cost of the project. They offer shopping services and all the final touches to make a client’s house a home.

“The homes we stage sell within days of being on the market,” Bouchard said. “Buyers often ask to purchase the staged home ‘as is’ which is a great complement to our work. We use beautiful furnishings and decor that are on trend. We offer excellent customer service and are approachable and friendly. Our designs tell a story and attract buyers to all the properties we stage.”

Bouchard said TS Staging and Design excels in building strong professional relationships with clients and listens to a client’s ideas while offering their expert advice to enhance their goals.

“Our small team loves what we do, and it shows in our work,” she said.

For more information about TS Staging and Design, visit www.TSstaginganddesign.com or call 207-400-9393. Find them on Facebook and Instagram at TS Staging and Design. <

Business Spotlight: Lake House Tavern

After creating a sensation with many successful restaurants and taverns over the years, Bob and Paula Coppersmith have opened Lake House Tavern in Windham and it’s rapidly becoming a go-to place for great food, fun and a cozy atmosphere in town.

Lake House Tavern is owned and operated
by Bob and Paula Coppersmith and 
strives to provide delicious fresh
meals at affordable prices and 
friendly and courteous service.
COURTESY PHOTO   

Located at 907 Roosevelt Trail, Lake House Tavern is a full-service restaurant, with meals to eat in or take out, and it also features a 14-seat full bar with ice cold beer, draft, cans, bottles, along with wine and cocktails.

“We offer a nice cozy friendly restaurant/tavern,” Coppersmith said. “It’s a place to come to and be able to chat with friends and neighbors and all others, kind of like Cheers. Prices are very competitive, and we have lowered prices on a lot of menu items especially the seafood. We strive to have the best quality food and the best service around.”

The menu focuses on the true essence of American cuisine. Whether you're in the mood for hearty sandwiches, fresh salads, or their signature Maine dishes, the Lake House Tavern menu is crafted to delight every palate. There are fried seafood favorites such as Haddock, Scallops, Clams, Shrimp and Crab Cakes, an array of popular sandwiches like Meatball Subs, Burgers, Chicken Club, Pastrami and their delicious Lobster Rolls. For dinner they offer Seafood Linguini, Chicken Parmesan, Steak, Pasta and Meatballs, and Blackened or Baked Haddock, among others.

“We offer the freshest of the fresh. We keep our overhead low so we can pass the savings on to our customers,” Coppersmith said. “We have a nice friendly staff, and the owners are always involved to make sure everything is going good, and customers are happy.”

The tavern has a nice variety of wine and mixed drinks and offers a range of weekday $5.00 specials including Margarita Monday, Ice Pik Tuesday, Wine Down Wednesday and Thirsty Thursday. Happy Hour is daily from 2 to 5 p.m.

Bob Coppersmith started lobstering with his brother, Bill Coppersmith, in the late 1970s. He went on to work at his brother Bill’s Fishermen’s Net Seafood Market on Forest Avenue in Portland and they later added a Fishermen’s Catch location in Raymond which Bill’s son Billy operates now.

Bob left to launch Bob’s Seafood around 2001 in Windham and that’s when his wife Paula got involved in the business. They had that business for about 10 years before selling when an opportunity arose to open Docks Seafood in South Portland. They operated that business for about eight years with a Docks Boathouse in Biddeford selling and cooking the freshest of the fresh seafood available.

They sold Docks Seafood in South Portland to one of their employees and it is still open today. When they sold Docks, Bob and Paula opened Coppersmith Tavern and Table on Route One in South Portland. That’s where they created a nice family friendly Cheers-like tavern and restaurant, selling it in November 2023. The opportunity arose to buy Franco’s Bistro and open Lake House Tavern in Windham, and the rest is history.

“Windham is what we call home. We have lived in Windham for 20-plus years with lots of family and friends that live here and have businesses here. We have family and friends that work here at the tavern and help out,” Coppersmith said. “We plan on staying here for a long time and making and creating a nice place for all to come and enjoy the best that Maine can give.”

Lunch specials are available at 11 a.m. daily and when summer comes around, owners are planning on adding an outside deck.

Online reviews are incredible.

“Finally got a chance to go in and see what everyone has been raving about. The tavern did not disappoint! Appetizers, the meal, drinks and service were all great. Definitely a welcome addition to the local area. Definitely going to be one of our new go-to spots.” ~ Brian Lawrence

“Great atmosphere and great food. It was quick to come out and was delicious. We had fried clams and crabmeat rolls and fries. Will definitely be back soon!!!”~ Donna Clark Kenison

“Great food and atmosphere.” ~ Ralph Gallagher

“I've been in a few times now, and the food has been excellent. I keep going back to the haddock sandwich, a generous portion of fish cooked perfectly with a light breading on a nice fresh bun with fries, it's hard to be. The Brussels sprouts and meatball apps that they have on the menu are so good!”~ Joe Mains

To learn more about Lake House Tavern, call 207-894-3020 or visit them online at www.lakehousetavernwindham.com. Follow them on Facebook under Lake House Tavern. <

Business Spotlight: Casco Bay Cremation Services

Caring for grieving families and a commitment to providing everyone with a lasting tribute to loved ones when a death occurs is the mission of Casco Bay Cremation Services.

Jeffrey Dobson owns and 
operates Casco Bay Cremation
Services and offers affordable
funeral services for families.
COURTESY PHOTO 

From its location at 68 Bishop St. in Portland, Casco Bay Cremation serves all Southern Maine from Lewiston to Kittery. The company is owned and operated by veteran funeral professional Jeffrey Dobson.

It provides funeral services and specializes in cremation services while also offering urns and other lasting memorial products. Its staff are highly experienced in arranging funeral services and can help families celebrate loved ones no matter what their religion, culture, or budget.

Because the company is locally owned and operated with no outside shareholders, Dobson has been able to keep costs low and affordable for the families who work with Casco Bay Cremation Services.

“For the level of service, we provide and for a provider that meets families in person or remotely, and also for a provider who provides the family with an urn for no additional cost, we are currently the most affordable in the Greater Portland Area,” Dobson said.

Casco Bay Cremation Services is the only provider that offers in-person meetings, and it also provides a basic wood urn or scatter urn for no additional cost and arrangements can be accomplished remotely or in-person for no additional charges.

Dobson has been a funeral professional for more than 15 years and he started working in Portland at a funeral home assisting the funeral directors there. That led him to go back to school to obtain his mortuary science degree.

“I personally spent six years working in the Portland area at a local funeral home before deciding to open my own funeral home in Arundel,” he said. “I recently noticed the cost in the Portland area increasing and wanted to use my ability to offer families an option that provides dignified and professional cremation services without those high costs, so in September, I opened Casco Bay Cremation Services.”

According to Dobson, a funeral professional is essential because they help families navigate the complex process of planning a funeral or memorial service for their loved one. They provide guidance, support, and expertise in areas such as arranging for cremations, obtaining necessary permits and certificates, and coordinating with other professionals involved in the funeral process. Additionally, he said they can help families make important decisions and provide emotional support during a most challenging time.

“We are truly family owned and locally operated. We have spent our entire life growing up and attending local schools,” Dobson said. “We don’t answer to outside investors, we answer only to the families that entrust their loved ones to our care. These families are truly our investors. We offer services of a full-service funeral home at a much more affordable cost. We do not sacrifice a high level of service for a lower cost. We believe a family should obtain the same professional services without the higher cost.”

For area families, it’s comforting to know that Casco Bay Cremation Services is available to help at any time of the day or night. When a loved one dies, all you need to do is make one phone call and from that moment on, they will take on the responsibilities of the physical care of your loved one, and the emotional care of those left behind.

Dobson said that he understands that everyone he serves has experienced a loss and comes to him looking for compassion, honesty and peace of mind.

“We want people to know that we provide the highest quality and dignified services while also offering the most affordable cost,” he said. “The quality of the services we offer is of the highest importance to area families and they will never sacrifice quality and compassion. The cost of the services should never be a factor in the quality of the services that a family receives. We are proud and honored to serve our community in a way that allows us to offer compassionate pricing and caring services.”

For more information about Casco Bay Cremation Services, call 207-747-8240 or visit them online at www.cascobaycremation.com. Find them on Facebook under Casco Bay Cremation Services. <

Business Spotlight: Octagon Cleaning and Restoration

When disaster strikes, it can be a confusing and difficult time trying to figure out how to properly restore your home or commercial property. You can feel confident calling upon Octagon Cleaning and Restoration to be of assistance in turning things around.

The Octagon Cleaning and Restoration Team stands ready 
to help restore your home or commercial property 
following a fire or natural disaster. COURTESY PHOTO

Located at 12 Roosevelt Trail in Windham, Octagon’s team of IICRC-certified and experienced professionals help take the stress, anxiety, and uncertainty of your unfortunate situation and return your life to normal as quickly as possible.

Octagon offers catastrophic storm damage solutions including addressing water damage restoration, mold removal, asbestos abatement, lead removal, fire and smoke damage, and it provides air duct cleaning for commercial properties. The company services Portland, Southern Maine, Western Maine, and Central Maine from its main office in Windham, and also has locations in Fairfield, Maine and in Barrington and Meredith, New Hampshire.

Robert York launched Maine Cleaning Services in 2002 and cleaned floors for local businesses. He quickly realized the need for restoration services as many businesses turned to him for answers when these disasters occurred. He became educated about restoration and remediation services and the company was transformed into Octagon Cleaning and Restoration and now has 50 employees.

York is a Maine-licensed master pesticide applicator for mold and bacterial treatments, an EPA-certified Lead Safe Renovator, certified in applied microbial remediation (mold remediation), water damage restoration, fire and smoke damage, and applied structural drying. He is also board certified for CMRS (Council-certified Microbial Remediation Supervisor) and a CIEC (Council-certified Indoor Environment Consultant).

“We are a locally owned family business. We are not a national chain or franchise,” said Robin Mullins, Marketing & Relationship Manager for Octagon Cleaning and Restoration. “Through our Octagon Gives Back program, we actively support our local communities by sponsoring youth programs and participating in chambers of commerce. We participate in community events like Trunk or Treats and ensure community members in need receive necessary restoration services. We also offer a five-year Workmanship Guarantee on water damage restoration and mold remediation projects, so clients can rest assured we will get the job right the first time.”

Mullins said Octagon’s experienced project managers will come and do a free initial site inspection for all projects and from that they will provide an objective and honest assessment of the scope of work needed.

“The most important thing to remember when disaster occurs is to move quickly to get the work done ASAP,” she said. “This will save both time and money. It's important to know who to call before disaster occurs.”

According to Mullins, Octagon technicians care about protecting the environment in performing their duties and use integrated electric vehicles in their fleet and solar power to offset their energy bills. They also deeply understand that disasters can be bewildering and overwhelming.

“Even though we face disasters every day, we know these events are devastating to our clients. That is why we offer a comprehensive service that puts our client firmly in control of their restoration journey,” she said. “With our swift and efficient response, we are always there to guide, communicate and answer questions throughout the entire process. After remediation, we’ll work with customers to determine what repairs are necessary to restore a property to its pre-damage condition. This could mean partnering with our sister company Octagon Construction & Energy for minor repairs, such as drywall replacement, or major reconstruction. Either way, our goal is to make your home or business look as if the damage never occurred.”

Through the years, Octagon Cleaning and Restoration has earned the trust of property owners, home inspectors, realtors, and a variety of building contractors in Maine and New Hampshire. They are A-plus rated by the Better Business Bureau and have hundreds of 5-Star reviews on Google.

Some of those reviews include:

“Octagon told me what they were going to do and when. They did what they said on time and within the estimated cost. The people were friendly and helpful. I would use Octagon again and have recommended them to my neighbors.” Doug Sax

“We used Octagon a few years back for an asbestos job that we had at our home. They were absolutely wonderful and easy to work with. The quote they gave us was reasonable and they even dealt with a few other areas that were found at no extra cost. We would recommend them to everyone!” Alexandra Carlson

“I had a great experience with Octagon when I was dealing with water damage in my kitchen! They make sure that it is being done correctly all through the process. Would use them again!” Brianna Palmer

The company is open 24 hours a day. Call for immediate assistance at 207-893-0002 or visit them online at https://octagonrestoration.com/. Find them on Facebook under Octagon Cleaning and Restoration. <

Business Spotlight: Backwoods Burger Shack and Pasketti's

Backwoods Burger Shack may be new to the scene, but it won’t remain a secret for very long.

It offers tempting specialty burgers made fresh daily, local potatoes, cheese and produce, southern-style fried chicken tenders, sandwiches, beer, wine and non-alcoholic drinks and milkshakes. There are hand-cut fries, to-die-for onion rings, inventive salads, and more, and it’s all helping Backwoods rapidly develop a loyal and devoted following.

Backwoods Bruger Shack is now home to Pasketti's Family
Style Italian take-out. They are located at the Route 202
and 237 rotary just over the South Windham line in
Gorham. SUBMITTED PHOTO

Located at 680 Gray Road in the former Sweets & Eats location in Gorham, Backwoods Burger Shack is owned and operated by Rick Boyd and his wife Tatiana and strives to provide quality in every bite and at prices everyone can afford.

All sauces are created in-house and the beef for the burgers is ground daily.

“We’re not a chain restaurant,” Boyd said. “We’re able to offer a quality product at a great value and we care about the community and try to be active in the community and make where we live a little better.”

Along with burgers, Boyd also operates a companion business at the Backwoods site called Pasketti’s, and it’s intended for families looking for a healthier, convenient, and affordable meal to take home or have delivered in Gorham, Windham or Westbrook.

“Pasketti’s is a take-out and delivery-only concept we just launched to give people in the area a comforting, fresh, healthy and inexpensive dinner option,” he said. “We offer take-out spaghetti dinners, salads and garlic toast featuring scratch-made marinara and Bolognese sauce. Our goal is to provide our customers with fresh, healthy and affordable dinner. Value is critical, so you can feed a family of six to eight people for $35, and it’s not junk food. Our fast and delicious take-out Italian dinners are exactly what busy families need.”

Boyd opened Backwoods Burger Shack in June but he’s no newcomer to the restaurant business.

“I’ve been in the industry since I was 13, so around 40 years,” he said. “I opened my first restaurant in Boise, Idaho in 2008 and grew that to five and a brewery before selling them to move to Lake Tahoe. We had two restaurants in Lake Tahoe, and with one under construction when COVID and the 2022 wildfires happened. We decided then to sell and move to Maine where it doesn’t catch on fire.”

Feedback has been overwhelmingly positive and welcoming.

“Impressive would be an understatement. Camp Smoke burger was top notch and came out in seconds. And the milkshake was hands down the best around. Must Go!” Alex Y.

“What a great new addition to the area. We all had outstanding burgers and tons of fries and cool drinks. Service was super friendly and welcoming. Sat outside at a picnic table and the whole vibe of it was super cool.” Jen L.

“This place is bomb!!! So tasty, and the onion rings were awesome! Try everything, it's from scratch.” Heather R.

What makes Backwoods Burger Shack stand out from the competition is its friendliness, Boyd said.

“We have tremendous respect for the other restaurants in the area, but I would say our attitude sets us apart,” he said. “We try to include everyone in the conversation, so our social media presence is very friendly, and we try to be informative and supportive of everything that is going on around us. We try to make a personal interaction with everyone who stops in. We chose to be a part of this community after leaving Lake Tahoe and moving east. We love living here and we’re doing our best to bring new and exciting things to our new neighbors.”

Backwoods Burger Shack and Pasketti’s are open from 11 a.m. to 7 p.m. Wednesdays through Saturdays and 11 a.m. to 4 p.m. Sundays.

To see the menu or order ahead online with a hassle-free user-friendly platform, visit www.backwoodsburger.me or https://www.paskettis.com/ <

Business Spotlight: Inner Thoughts… a division of Fischer & Associates Consulting

We all have several parts living within our minds that affect our lives. A good way to think of this is, “A part of me really wants to go to the party; but another part really wants to stay home and get ready for tomorrow.” Life events or trauma can drive our parts into extreme roles; but these internal parts can be helped to heal. The goal of Inner Thoughts… is to help clients become acquainted with these inner parts so they can understand their thoughts and actions and why different emotions arise at various times. This helps clients change their responses if they desire.

Vary Fischer is an RN, Certified Level 3
IFS Practitioner and Certified Grief
Recovery Method Specialist.
SUBMITTED PHOTO

Located in Windham, Inner Thoughts… is owned and operated by Vary Fischer, a registered nurse certified in two types of psychological work. As a Certified Level 3 Internal Family Systems Practitioner, she helps clients approach inner turmoil; and as a Certified Grief Recovery Specialist, she helps people complete unresolved grief. These approaches are separate and not blended together.

“Using IFS, I help people understand their inner feelings,” Vary said. “Using GRM, I help people release their unrelenting grief. With each client, I am privileged to sit with them and hear their inner thoughts and needs and help them help themselves.”

Fischer & Associates began as a nursing consultation business. In 2018, Vary began expanding to incorporate the psych work she was doing and actually decided that it needed its own division, thus, Inner Thoughts… a division of Fischer & Associates, was launched in 2021.

“I had always been interested in psychology. In two of my degrees, psychology is my undeclared minor. My belief is that mind and body work together, so while clinical nursing in the hospital setting, I always incorporated the psyche (the patient’s emotional state) into my plan of care,” Vary said. “In stepping down from clinical nursing, I began teaching, became a nursing home administrator, and travelled as a nursing consultant; but I really desired to help people with the psychological puzzles in their lives. I finally had an opportunity to study further and sought education in the Internal Family Systems model of therapy. I completed preliminary IFS education, then did the three educational levels, and finally earned certification—allowing me to work as a Certified Level 3 IFS Practitioner. In doing this work, I realized that many clients found unresolved grief in themselves. I therefore sought education preparing me to help them process their grief, thus earned my certification as a Certified Grief Recovery Specialist of the Grief Recovery Method.”

Vary works in the Cumberland County area for clients who wish to have sessions in person or online, but also sees clients online across the country.

As an IFS Practitioner, Vary is a professional who helps people understand their inner parts and how they relate to the world around them. “The practitioner may have varying backgrounds, mine is as a registered nurse, which gives me a sound understanding of the human body and how to care for it and conditions that can cause it to be in a less-than-optimal state,” she said.

As a certified GRM Specialist, she teaches that people often neglect and misunderstand grief. Per the Grief Recovery Institute, “Grief is the normal and natural reaction to loss of any kind. It is neither a pathological condition nor a personality disorder. However, we have been socialized to believe that these feelings are abnormal and unnatural.” Vary points out that, “Grief isn’t just when someone dies—it’s any time we experience a loss that causes an end of or change in a familiar pattern of behavior. That includes loss of pets, jobs, possessions, or moving from one location to another. In GRM, we teach that recovery means feeling better – claiming your circumstances instead of your circumstances claiming you. Loss happens to all of us at various times; and grief is a response to loss. However, grief is not a life-long sentence to sadness and low spirits. We teach people how to complete their incomplete grief.”

For more details about Inner Thoughts… a division of Fischer & Associates Consulting, call 207-572-1120, visit https://vfischerconsulting.com, or send an email to vary@vfischerconsulting.com <

Business Spotlight: Foss & Company

No matter what type of home improvement or new construction project that residents are interested in, Foss & Company is committed to professionalism and helping homeowners to create the residence of their dreams. 

Isaac Foss, the owner of Foss & Company,
is shown with his wife, Lucy.
SUBMITTED PHOTO

Based in North Yarmouth, Foss & Company offers full residential renovation and general contracting services for homes within an hour radius of Portland with a focus on effective communication, honesty and quality workmanship. 

In leading projects, Foss & Company works with their clients to execute a plan for the project; provides an estimate for its cost including labor, materials, permits, and inspections; hires and schedules subcontractors needed for the project; prequalifies subcontractors, suppliers, and trade partners; keeps clients informed about the project’s status; ensures the worksite is safe; and applies and obtains all necessary building permits. 

“We genuinely care about our clients, and we don’t just work for a dollar,” said Foss & Company founder and owner Isaac Foss. “We hope to bring light and encouragement into people’s homes. We value communication, honesty, and excellence in the profession. We prefer residential work because we value the people in our community. When people choose us, we see to it that they are taken care of and respected. We do this by placing a high value on being trustworthy. It’s a big deal to let strangers into your home. Because of this, I only hire subcontractors that I would trust around my family, too. I am very proud of our level of problem-solving skills, as well as the excellence that I see reflected in our finished work.” 

Now in business with Foss & Company for 2 ½ years, Foss spent much of his teen and young adult years learning from his father who taught him the trade. 

“After a brief season of exploring a career in music, I decided to start my own construction company,” he said. “In the last two and a half years, this company has grown from just me, working out of the back of a Nissan Rogue with hand-me-down tools, to a full team of highly skilled subcontractors and managerial staff.” 

His company has grown to include three employees and a team of six subcontractors that they work with regularly. Foss said their prices are upper-mid level for an hourly rate compared to other contractors in the area. 

“Our goal isn’t to give competitive estimates,” he said. “Instead, we give an honest estimate that anticipates unforeseen circumstances. We communicate throughout the process, and we’re just as happy as our clients are when we come in under the estimate. When we are in your home, we maintain organization and cleanliness. Since your home is already disturbed by the renovation, the least we can do is minimize the chaos. We only hire carpenters and subcontractors we trust will uphold our values and our quality of work.”

In some of Foss & Company’s Google reviews, clients say that they are professional and communicative and have complimented their high quality of work, including their attention, friendliness, flexibility and ability to keep their homes livable, along with their respect for deadlines and budget. 

“Isaac Foss and his team are highly recommended for construction/renovation work. From quoting to finishing touches, Isaac did great work. My home was built in the 1700’s and was quite challenging to retro fit some of its needs. Also, there were some structural issues that needed to be repaired. He met every challenge with enthusiasm and the outcome far exceeded my expectations.” Rebekha B. 

“Isaac and his crew are the answer to your contractor woes. Skillful carpentry, clear communication, respect for deadlines and budget. They’re a real pleasure to work with and have around your space. Can’t recommend them highly enough!"  Paul W. 

“We appreciated them listening to exactly what we wanted and offering suggestions when what we wanted was not possible due to code requirements.”  Michael D. 

To learn more about Foss & Company or to make an appointment to discuss your kitchen, bathroom, deck, or interior or exterior project, call 207-274-1080 or visit fossandcompany.org Also find them on Facebook. <

Business Spotlight: Ashley Bullard – GEICO Insurance Agent

With a 97 percent national customer satisfaction rating and 24/7 fast and friendly service, Ashley Bullard’s local GEICO office in Portland is a preferred choice of Mainers seeking affordable pricing and a personable local agency handling all types of insurance.

Ashley Bullard is the local GEICO
agent for Maine and lives in Raymond.
COURTESY PHOTO

From a location at 91 Auburn St. in Portland, Ashley leads a team of insurance agents who sell and service auto, home, renters, condo, cycle, boat, RV, jewelry, umbrella, snowmobiles, jet ski, and ID Theft policies.

“The best thing about what we do is that customers have a local agent but can have sensible pricing with a national brand,” Ashley said. “We are a local agency but the only local GEICO office in Maine.”

As a resident of Raymond, Ashley said she understands the insurance needs of those living in the Lakes Region.

“We are very competitive for our products,” she said. “While we exclusively sell GEICO Auto policies, our property policies are sold through A rated (and higher) partners that allow us the ability to have multiple options to fit the clients need while still being able to ‘bundle’ these policies to offer a multi-line discount.”

In business for six years and with three employees, Ashley’s office is licensed in Maine, New Hampshire, and Vermont and specializes in home and auto insurance with the backing of GEICO, one of the largest insurance providers nationally.

“GEICO was established in 1936. It stands for GEICO Employees Insurance Company,” Ashley said. “While we initially targeted government and military personnel, we now provide service for everyone. GEICO insures over 28 million vehicles in all 50 States and D.C. We still offer special pricing for Active Duty/Retired Military and Federal/Local government employees.”

She began her career as a Sales and Service Agent for GEICO in 2013 at a local office in Virginia. In January 2018, she was an office manager and helped open another GEICO Local Office in Virginia.

“Later that year, GEICO posted a list of new places they were opening offices and Portland made the list,” Ashley said. “I was selected as the candidate for this location not only due to my sales and management experience but my love for Maine. I first fell in love with the state in 2007 and after a few more trips here, I knew I wanted to make it my home. In addition to my experience with GEICO, I previously had been an Office Manager for a construction company, a manager at Chick-fil-a, and worked at L.L. Bean in Virginia.”

In addition to holding a Property & Casualty License, Ashley and her team go through extensive GEICO training that includes ongoing weekly classes and seminars so that they can offer the best products and service to our clients. The agency has a 4.6 Stars rating on Google and 5 Stars on Yelp.

According to Ashley, her agency helps customers understand the value they receive for their coverage and takes the time to explain how the insurance they purchase protects them against financial losses from unexpected events.

And as a local business owner, Ashley said she feels it is important to give back to the community by supporting local charities and getting involved in events, activities and organizations which benefit the community.

“We want everyone to know they can still support the local community using a local agent while getting a competitive rate with a national brand,” she said. “My agency sponsors many local organizations including local children's sports teams, STRIVE, University of Southern Maine Athletic Program, CPL Mark Goyet Memorial Foundation, The Summit Project, MidCoast Humane Society, and Sweetser.”

Online reviews for Ashley and her team are exceptional.

“Cannot say enough about having a local insurance office, where you can actually walk into and get answers and help. Yes, you can get the quote, get the policy, pay for the coverage, but you can do it in person! It takes all the frustration and anonymity out of getting online low coverage. The agents are even nice, which is a definite bonus.” Ryan A.

“Ashley and her team are beyond amazing. They're dedicated to their customers. When Ashley was working with me, I felt like I was her only customer. The dedication and professionalism are unmatched.” Chelsey P.

“Excellent customer service from Ryan and Ashley! Walked out in an hour with new car/homeowners insurance. Ryan has definitely been in the business awhile. He understands your needs and will get you an excellent rate. I saved over $60 a month on just my car insurance alone. Highly recommend Ryan and will be working with him for many years to come.” James B.

For more information about Ashley Bullard – GEICO Insurance Agent, call 207-387-6838 or visit them online at www.geico.com/portland-bullard <

Business Spotlight: Play Warriors, Inc.

Coping with grief, stress, hospitalizations and serious illnesses can be overwhelming for adults but even more complex for children trying to cope with obstacles in life. Play Warriors, Inc. in Windham helps transform those experiences into supportive, calming and nurturing situations by providing age-appropriate preparation, therapeutic play interventions, and coping strategies with opportunities for self-expression and connection.

Located at 840 Roosevelt Trail, second floor in Windham, Play Warriors was launched in Bridgton in 2019 and relocated to Windham in July. Owned and operated by Kimberly Leighton, MS, CCLS, Play Warriors offers child life therapy, therapeutic play groups and outings, peer support groups, no-cost integrative therapies, legacy items, and monthly CPR/first aid classes.

Kimberly Leighton, left, owns and operates Play Warriors in
Windham, which helps children cope with grief, stress,
hospitalizations and serious illnesses by providing therapeutic
play interventions, coping strategies and many other services. 
SUBMITTED PHOTO  

Child life specialists assess a child’s level of understanding and address any misconceptions, with regard to what they are going through or are about to experience. Leighton states that play is a non-threatening and universal language for children and serves as a tool for building and forging relationships with them, sharing information, and providing opportunities for learning. “When children can begin to understand what is happening to them, it’s less scary.” She works with kids as young as two and into their tween years.

Leighton says she may be the only child life specialist in private practice in Maine. “I opened this business to bring child life therapy to rural Maine to help at-risk families and educate the public about the role of child life in community settings. “I really want to expand child life services in Maine. This summer I had the privilege to supervise four college students from outside the state. In the coming years, I hope to help Maine college students find this rewarding career as I did at the University of Maine Farmington (UMF) 20 years ago.”

"I hold a master’s degree in child life therapy, and an undergraduate degree in early childhood education. Over the past 20 years, my professional journey has been dedicated to serving Maine families,” Leighton said. “I have gained diverse experience, including owning and operating two large childcare centers in Gorham and Portland, teaching pre-K through Grade 3, and working for non-profit organizations supporting vulnerable families. Five years ago, I ventured into private practice to support a determined mom help her daughter's home infusions. McKenzie Barker became the very first play warrior and is now the mascot for the company, appearing in ads and on t-shirts in her Play Warriors superhero costume and pink glasses. Kimberly worked with McKenzie to publish her very own book, “I Am a Pompe Warrior” about her life with Infantile Pompe Disease, soon to be available on Amazon.

Leighton said the best thing about her job are the families that she works with. “I’m passionate about what I do and believe in helping people and taking the time to listen. Watching them get back on their feet brings tremendous joy to my life as well.” Leighton said.

She said that her late husband, Dr. Peter Leighton, a local addiction medicine physician, encouraged her to open Play Warriors. “He was my biggest supporter. A year after opening the business and right at the onset of the Covid pandemic, his brain cancer returned and he passed away only one year later,” Leighton said. “During this time, our community supported our children in so many ways. It is my hope to give back to others what we have received.

Now, three years later, Kimberly is inspired to help widows with widow coaching, and she is a newly certified grief yoga teacher. When Kim isn’t at Play Warriors, she works part-time as a child life specialist at the MaineHealth Bleeding Disorders clinic and owns and operates a short-term rental company, Boho Ridge, Inc. “I like to stay busy. That is a coping skill that I’m working on!”

Pricing for Play Warriors is similar to that of counselors and other practitioners with a master’s degree. Some services are reimbursable for children in foster care placement, and free for children in treatment for cancer and their siblings with help from a partnering non-profit, Lucy’s Love Bus, Kimberly hopes to transition Play Warriors into a non-profit organization within the next few years. “I would love all of the services to be free for all families.” Play Warriors is hoping that as the word gets out about the new location, other practitioners and volunteers join them in providing more pediatric therapeutic services, integrative offerings, classes, workshops, meal trains and more.

Testimonials posted on the Play Warriors website are exceptional. For more details, call 207-387-7366 or visit www.playwarriorsinc.com. Find them on Facebook and Instagram. <

Business Spotlight: Knuckle Up Customs

Very exciting news for those who love motorcycles and are looking to explore the open road anytime, anyplace, and especially here in Maine. Knuckle Up Customs, a favorite local shop to take care of motorcycle body work and painting needs, audio systems, air ride and all aftermarket accessories, has a new location in Windham and is ready to perform all your Harley quality customization and specialty work.

Anthony Scamman, owner of Knuckle Up
Customs, welcomes motorcycle lovers 
to check out his new shop at 608
Roosevelt Trail in Windham.
SUBMITTED PHOTO

Owned and operated by Anthony Scamman, Knuckle Up Customs has moved from its previous North Windham location to 608 Roosevelt Trail in Windham. The move has enabled Knuckle Up Customs to be able to offer a full range of services and to carry a complete line of parts including tires, gaskets and oil in stock.

“We offer an unforgettable experience and unbeatable value and have triple the amount of space we had at the old location,” Scamman said. “Knuckle Up Customs is a leading dealer, proudly serving the Windham area. Our goal is to help with all your Harley Davidson needs, from sale to service to parts. Since our doors first opened, complete customer satisfaction has been our top priority. Our experienced staff is committed to finding the right Harley Davidson products for you at the best possible prices.”

At Knuckle Up Customs, certified technicians are always on hand to take care of your service needs and have an exceptional reputation for paint work and audio installations and repairs.

According to Scamman, the larger Knuckle Up shop now has the space to carry an extensive line of merchandise and apparel as well. That includes a wide variety of accessories and riding gear.

He says that although Knuckle Up Customs specializes in Harley Davidsons they will paint almost any type of bike.

Scamman knows the ins and outs of motorcycles, having started his career in business by detailing bikes in 1991. Now with more than 33 years of experience in the field, he’s able to focus on providing quality products and exceptional service that customers deserve.

“We feature Harley stereo systems, air ride, body kits, parts and accessories and custom Harley builds,” he said. “We are a certified shop for SystemX Ceramic Coatings and complete bike detailing. Whether you are a veteran rider or are planning your first adventure, we welcome you to experience everything Knuckle Up Customs has to offer.”

Available services at Knuckle Up include everything from body and paint to audio systems, air ride, detailing, aftermarket accessories, brake service, tire installations, oil and filter changes, bars and exhaust installations and custom builds. They also offer convenient pick-up and delivery services for motorcycles.

For Scamman the best aspects of his expanded business and new location are delivering quality products and providing outstanding service for new and returning customers.

“I love making someone’s bike a part of them,” he said. “It’s very gratifying to customize it and in doing that, it really becomes a part of who they are.”

He says that the most challenging part of his work is all the constant research that must be done to stay current and up to date with all the latest products and popular accessories ready to hit the market.

But above everything else, Scamman said that listening to people is the most important key to his longevity in the business world.

“The key to lasting success for our business is listening to our customers and what they say they want,” he said. “If you do that and make sure that everyone is happy with the finished product, you can be successful.”

By moving and expanding the Knuckle Up Customs shop, Scamman says he is dispelling the notion that his business is basically just a service shop.

“We focus on products and services that other people do not do, such as music systems and paint work and we encourage everyone to stop in and see what we have to offer,” he said.

Knuckle Up Customs is located at 608 Roosevelt Trail in Windham and is open from 9 a.m. to 6 p.m. Monday through Friday and Saturday from 8 a.m. to 2 p.m. They are closed Sundays.

To learn more about Knuckle Up Customs and their custom Harley work and services, call 207-232-5533. Visit their Facebook and social media pages under Knuckle Up Customs. <

Business Spotlight: Kelp's Cleaning

Since launching Kelp’s Cleaning in January 2024, Kel-Sea Toothaker has earned an exceptional reputation through careful attention to detail and her unwavering commitment to customer satisfaction.

Before-and-after photos show how effectively
Kelp's Cleaning is able to transform bathtubs
and doors using environmentally friendly
cleaning products. COURTESY PHOTOS  

Kelp’s Cleaning is based in Oxford and provides cleaning for residential homes, commercial and office buildings and she also cleans vacation rental homes. Services available include floor care, dusting, mopping, vacuuming, and everything necessary to make kitchens and bathrooms shine.

“Typically, it's all just standard to those specific areas but I can also do carpet cleaning and detailed interior window cleaning,” Toothaker said. “I have experience in cleaning in several different settings over the years and when I decided to start up my own business, I did the research about what I needed to do to get started.”

The most significant aspect of Kelp’s Cleaning is how much Toothaker strives to cater to her clients, her personalized level of customer service, her experience and expertise, and her honesty.

“I communicate extremely well with them and I'm flexible in that I work with them to clean and get done what is most important to them,” she said. “Some cleaning companies are almost too rigid in how things need to be done. For example, not everyone wants super-detailed dusting, but they want to focus more on kitchens or bathrooms. I also use eco-friendly, plant-based products.”

Those cleaning products are natural palm and coconut-derived cleaners and feature the penetrating power of T36-C5 Melaleuca Oil to power through life’s messes, from sticky fingerprints to caked-on grease and oily spills and are safe for people and the environment.

Her attention to detail goes the extra step to include the cleaning of ceiling fan blades, ovens, light fixtures, baseboards, removing difficult water stains from sinks and tubs, and polishing tile and grout so that it shines and sparkles like new.

Featuring competitive and affordable pricing, Kelp Cleaning offers convenient appointments based upon your schedule. She returns all phone calls and emails, shows up on time as agreed and does everything possible to exceed all customer expectations.

“We are fully insured and committed to providing our clients with the highest quality of service. I'm very thorough and efficient. I do what I say I’m going to do,” Toothaker said. “I've gotten a lot of compliments about how flexible and understanding I am. Life happens, and I try really hard to work with my clients when something comes up. I've also received a lot of good feedback about how well I communicate with clients and how quickly I get back to them.”

Appointments are available throughout the Lakes Region, Oxford, and most of Androscoggin County.

Reviews posted online for Kelp’s Cleaning are nothing less than outstanding.

“We have been so pleased with Kelp's cleaning since starting with Kel-Sea a few months ago. We have used a handful of companies over the years and just never felt that our house was thoroughly clean. We were starting to question whether our expectations were too high. Kel-Sea assured us that they were not and has shown us that every time! The house is spotless from top to bottom, she is easy to communicate with and it smells fresh and clean when she is done (not chemically like it has with others). We would highly recommend Kelp's Cleaning!” – Anne D.

“Hey everybody so if you’re tired of cleaning your home call Kelp’s cleaning and she will come in and do an amazing job like she always does. Home or commercial Kelp’s Cleaning does it all.” – John G.

“Highly recommend this wonderful lady!! I was completely happy with the deep clean.” – Beverly G.

Appointments for Kelp’s Cleaning are available for deep cleans and regularly scheduled cleanings on a weekly, bi-weekly, or monthly basis whether during daytime hours or in the evening. Just want tedious tasks accomplished like window cleaning or wall washing? Her affordable hourly rate can help with that too.

And right now, Kelp’s Cleaning is offering $100 off deep cleanings for new clients for a limited time.

For a personal, friendly cleaning experience that will make your home or business shine, don't wait to contact Kelp's Cleaning. Her experience and all-natural approach is sure to impress even the toughest critics.

To make an appointment or to obtain more information about Kelp’s Cleaning, call 207-595-8157, send an email to Kelpscleaning@gmail.com or visit Kelp’s Cleaning on Facebook. <

Business Spotlight: 1st Sweep Chimney

Helping people, preventing fires through a full range of chimney services, and forging new relationships with customers is the mission of 1st Sweep Chimney.

Before and after photos show how 1st Sweep Chimney can
help safeguard chimney tops and masonry from foreign
objects and squirrels and protect your investment.
SUBMITTED PHOTO   

Based in Windham, 1st Sweep Chimney is a full-service residential chimney company. It provides all masonry needs such as repointing, flashing and rebuilding tops, sweeps all types of flues, relines them with stainless steel liners while installing waterproofing and caps to prevent leaking.

1st Sweep Chimney services homes in all of Southern Maine, including right here in the Lakes Region, and is owned and operated by Dan Johnson.

“We take time to make sure our customers understand fully their chimney needs,” Johnson said. “The work is never rushed and is performed to the highest quality with before and after pictures. We will gladly offer references and proof of insurance.”

Fires and carbon monoxide leaks often start in chimneys that have not been cleaned or are neglected. Depending upon the buildup and use, Johnson recommends that chimneys should be inspected and cleaned at least once a year.

Johnson started his career more than 25 years ago as a mason tender and worked his way up to overseeing multiple crews and eventually starting his own business. He can expertly sweep your chimney, addressing any issues that are found in your fireplace, wood stove or heating system.

The removal of creosote is one of the most important aspects of chimney sweeping. Creosote is an extremely flammable material and a byproduct of wood-burning fires. Creosote can accumulate in the flue, and that’s why it’s important to have your chimney inspected regularly.

A chimney inspection performed by 1st Sweep Chimney is the best way to get a complete picture of the overall condition of your chimney. Because many parts of the chimney are inaccessible and invisible to the naked eye, an examination by an experienced chimney professional can be used to inspect hardest to reach portions of a chimney’s interior and allows hidden problems to be uncovered and repaired before they create safety hazards for you or your family.

Sometimes even the most well-maintained chimneys can become damaged, Johnson said. A strong storm or another type of natural disaster can cause chimney damage, as can long-term exposure to the elements, but 1st Sweep Chimney can repair your chimney promptly, properly and affordably.

Because 1st Sweep Chimney is a small local business, Johnson offers personalized and convenient service and strives to build long-term relationships with each customer.

“We are typically below our competitors on sweeping and chimney work and offer free annual inspections and estimates,” Johnson said. “We are trying to build a relationship with our customers. We try to encourage our customers to make sure their chimney is working safely ever year.”

According to Johnson, his business is customer-driven, and they call upon his experience and expertise to deliver a great experience. He says that 1st Sweep Chimney, leave each work site clean and spotless.

“We are told daily that our communication is outstanding. Every phone call, text or email typically is returned the same day,” he said. “We do not rush estimates or jobs making sure our customers have clear expectations of the work being done. The best thing about what I do is I enjoy interacting with my customers, meeting new people and helping people,” he said. “I do each one like it’s my own home. I want my customers to feel when I leave that I’ve done the best job possible.”

Reviews posted online for 1st Sweep Chimney are exceptional.

“I was having a problem with a leak around my chimney and Dan came by in no time to address the problem. And guess what? After all this rain we've had not one drop of water! I would highly recommend 1st Sweep Chimney services.” Megan Brown

“I highly recommend 1st Sweep Chimney services. I’ve used and recommend them on multiple occasions for centrotherm liners for high efficient gas boilers and furnaces, stainless steel liners for boilers and fireplaces. Best pricing around and always on time.” Jimmy Mack

“Dan is the ultimate professional! He is very trustworthy and honest while going the extra mile for his customers! Being in this business for years has made him extremely knowledgeable! We can’t recommend him enough!” Lori Latham

To book an appointment or for more details about 1st Sweep Chimney, call 207- 572-7449 or find them on Facebook under 1st Sweep Chimney Services. <

Nonprofit Spotlight: Age-Friendly Windham

Age Friendly Windham supports Maine’s age-in-place legislation by offering an informational session.

As Maine’s population ages, more seniors are looking for ways to remain independent in their own homes. But with mobility and safety concerns increasing as we grow older, staying put isn’t always easy. In Windham, an innovative solution is on the horizon.

Age-Friendly Windham, a town-supported volunteer group that focuses on a multi-generational healthy community, will offer an informational session on Nesterly, a nationwide home-share program that the Maine State Legislature passed last spring.

This information session and Afternoon Tea will be held from 1 to 3:30 p.m. Tuesday, Sept. 17 at the Town Hall Gym, 8 School Road in Windham. Senior Director of Government Relations & Communications Erik Jorgensen will lead the session.

Jorgensen explained that the Legislature passed a resolution, authored by Saco Rep. Maggie O’Neil, to provide a web-based home-share pilot program that would help to match older residents with compatible adults in need of affordable housing.

“Though this is not a government program, MaineHousing was asked to conduct a request for proposals and that led us to Nesterly, which is a social enterprise based on the West Coast. We are currently part way through this one-year pilot program,” he said.

Every potential host and guest goes through a comprehensive background check.

“The background check report includes a National Criminal Search, a Sex Offender Registry, and a Global Watch list Search. It also includes an Address History Search and Social Security Verification,” Jorgensen said.

In addition, hosts and guests must be interviewed by a member of Nesterly’s social worker-led team to better understand their particular goals for the home share before making any placements.

The Nesterly staff look at issues of compatibility, they confirm that potential guests have a job or another source of regular income, and they spend some time getting to know the guest and the guest’s needs.

“The host has absolute discretion over whom to rent to,” Jorgensen said. “The host sets the rent amount and house rules. In many cases, the host and the guest can agree to a certain amount of work around the household (shoveling snow, lawn mowing, cleaning, etc.) in exchange for a reduction in the rent. The hosts can then meet potential guests over the Nesterly platform – they don’t have to reveal any personal information or the location of their home until they are ready to do so. If a host does not feel like a potential guest is a good fit, the conversation ends there.”

The leasing process is handled through the Nesterly platform using standard documents based on the length of the anticipated stay. Nesterly home shares must last for a minimum of 30 days, so they are not considered “short-term rentals.”

The benefits of using the Nesterly program are many.

“If you put an ad in Uncle Henry’s or Facebook, you may get potential renters and you may find the perfect renter,” Jorgensen said. “However, Nesterly is free to use, though a $95 to $195 booking fee is deducted from the first month’s rent and 2.5 percent of the rent is deducted each month to help pay for the services.”

Jorgensen also said that hosts never have to ask for rent, as payments are deducted automatically from the guest’s bank account at the end of the month and transferred to the host, less a 2.5 percent service fee. Nesterly also provides extensive support.

“Every month during a home share, Nesterly staff reach out separately to both the host and the guest to check in and see how the home share is going,” Jorgensen said.

Nesterly puts a great deal of emphasis on compatibility and security before a home share begins. Nesterly’s rental agreements can be canceled for any reason by either the host or the guest with 30 days’ notice.

Nesterly has been successful in greater Boston and several metros outside of New England.

If you’re interested in learning more about how Nesterly could help you or someone you know to age in place, don’t miss the informational session hosted by Age-Friendly Windham on Sept. 17. It’s an opportunity to ask questions, enjoy tea, and explore the benefits of home sharing.

Window Dressers, a nonprofit organization that creates and installs insulating window inserts to help Maine residents save money on heating bills and Sebago Lakes Fuller Center for Housing, a local nonprofit that focuses on home repairs for aging adults and veterans in need so that people can stay in their homes safely, will also be at the event.

To register for the event, RSVP at WindhamRecreation.com, or contact Erica Bell-Watkins, Age-Friendly Windham Coordinator at eabellwatkins@windhammaine.us or call 207-892-4649. <