Evan opened Xtreme Performance because, “it’s in our blood.” His grandfather opened two lawn and garden and power sports locations as Evan was growing up. “I was selling snow blowers when I was six or seven years old in Maryland,” he said.
Tom and Evan were traveling a lot for work in the construction industry and decided they wanted to be home more, so they opened the store on Route 302 in Windham.
“I always liked this area,” Tom said. “We interviewed landscapers and determined it was an under-served area.” The company caters to the commercial side of the industry although they also serve residential customers as well. They know that professional landscapers have different priorities than residential customers, especially when it comes to service after the sale.
Xtreme Performance sells Ferris Commercial Mowers, eXmark, Simplicity residential lawn and garden machines that are top of the line, Snapper walk behind mowers that are using the same deck design they were forty years ago and Shindaiwa handheld products.
In the zero-turn mowers, eXmark has been the fastest growing product in the store. Ferris is the fastest growing commercial line, Tom said.
“We put a lot of thought into what we put out for lines,” said Tom. “We want to be the guys who know power equipment.”
Zero-turn mowers are hot in the market, but they are not right for everyone. Evan and Tom can help determine the right kind of mower for the job, whether it’s a soccer field or a home on a hill. They want to be the ones customers turn to for information. Products can be demoed before buying to make sure it’s the right machine for the job.
With zero-turn machines, “there is no one that stocks as many sizes, styles and price range as we do,” said Tom. “We are the zero-turn capital of Windham.”
The Shindaiwa line is a commercial line of handheld tools like leaf blowers and hedge trimmers that come with a five year warranty.
“You know you’re getting at least five years out of that equipment,” said Tom.
Price differences between Xtreme Performance and a box stores are comparable. Box stores may seem cheaper at the outset, but when quality is figured in, the machines at Xtreme Performance are priced the same or less. When it comes to parts, they also have better prices on things like chainsaw blades or full synthetic oil for chainsaws.
Customers have the choice of three types of tractors at Xtreme Performance. Lawn tractors, which are great for moving, hauling a dump cart or snow blowing. The garden tractors can take all of the other uses, as well as a rototiller. It’s also heavier and can take more attachments.
A subcompact tractor is a mini farm tractor with a three point hitch and can take a backhoe. Xtreme Performance also has a full service department for every brand, even those they don’t sell, including snowmobiles, ATVs and dirt bikes. The technicians strive for a quick turn around, but admit that May is challenging because everyone wants to start mowing. They have free pick- up and delivery within a 10 mile radius of the store. For business customers they have a loner program and lockers for after-hours pick up.
“If there’s a way we can help you out, we will. We don’t want to nickel and dime you,” said Evan. The biggest issue they see in the service department is not treating engines for ethanol in the gas, which accounts for 80 percent of repairs on power equipment, said Evan. Xtreme Performance is the only authorized service center for Briggs & Stratton engines.
“We’re good. We’re fast. We want to take care of our customers,” Tom said. Tom’s dad always told him growing up, “If you don’t want to service your customers, you don’t belong in business.”
For more information, call: 207-892-4141, visit: www.XPMaine.com, email: info@XPMaine.com or visit them on Facebook. The best way to see the store is to visit when they’re open Monday, Tuesday and Friday from 8 a.m. to 5:30 p.m. and Wednesdays and Thursdays from 8 a.m. to 7 p.m. They are closed on Saturdays, but are open from 9 a.m. to 2 p.m. on Sundays.
Don’t miss the open house on April 30 from 9 a.m. to 6 p.m. for instant rebates, giveaways and a BBQ with activities for kids. No purchase required.