![]() |
O'Shea Builders is a residential remodeling-only company that provides quality kitchen, bathroom and whole home remodeling services. SUBMITTED PHOTO |
“Very few companies are remodeling only,” O’Shea said. “I come from the hospitality industry which is built upon customer service, attention to detail, and customer satisfaction. At one time, I was the youngest member of the New England Innkeepers Association. Our most-sought qualities are trust and communication. Almost all our vacation home remodels have owners who are out of state. Keeping them informed and engaged is of the utmost importance.”
With decades of experience in remodeling, O’Shea says the company’s expertise lies in transforming and revitalizing his clients’ living spaces efficiently and effectively, with a primary focus on providing quality kitchen, bathroom, and whole home renovations.
“Over the last 20 years we have developed not only procedures, but systems to ensure unparalleled customer service,” O’Shea said. “We are like a personal chef, and we don't offer a drive-up window service. We strive to make the client feel exclusive. We do not put signs in their yards, we have no truck lettering, and we don't post their project on social media without their expressed permission. I do not want the client to feel that we are using their project as a springboard for prospecting new projects in the neighborhood. Their project is their business, and their privacy is mine. When we perform as designed, the work inquiries will come organically. We have a pre-existing NDA within our company for all O’Shea Builders employees and have performed under NDA's as well.”
Without reservation, O’Shea credits his employees for the company’s longevity and business success.
“O’Shea Builders is nothing without them and they are our biggest fans,” he said. “If you have the good fortune to meet any one of them, they will tell you that they feel valued, supported, engaged, challenged and well-compensated. Our benefits package is as robust as a company four times as large. My goal is to have each and every one of them be so stable and confident in their position that they do not consider working anywhere else.”
The company has more 5-star reviews than any contractor in Maine and is the top-rated remodeling services provider in the state. O’Shea attributes this to an emphasis on not only pleasing customers but a sincere desire to seek more.
“Our goal is not merely just customer satisfaction but exceeding expectations,” O’Shea said. “The basis of the positive feedback we receive is flatly, customer service,” he said. “The individual parts of customer service are knowledge, transparency, flexibility, and communication.”
That focus has resulted in long-lasting relationships with clients who continue to praise O’Shea Builders on social media.
“Responded quickly to inquiries and changes made during process. His team completely renovated two rooms in an ancient house without a single level board in the place, and they did an outstanding job. They also built a great set of stairs leaving the building. Highly recommend Warren for whatever your needs.” Angeline M.
“O’Shea Builders were instrumental in helping us sell our house. On multiple occasions, they came in with very little notice and fixed various problems that came up when our house was on the market. Once under contract, we needed to replace a large section of the wood floors in our kitchen. For a very affordable price and without notice, they did a beautiful job on the repair which included matching new flooring to an old/worn wooden floor. We can’t wait to get started with them in our new house!” John W.
“Wish we could give Warren and O’Shea Builders 10 stars. They were very responsive and professional. They not only did the repairs in a timely fashion, but they also made great suggestions for future repairs.” Karen B.
Serving most of Southern Maine and the Coastal and Lakes Region, O’Shea Builders has earned a stellar reputation through the years for quality, exceptional craftsmanship, thinking differently and responsiveness but O’Shea says its underlying core value is simple.
“It’s about creating relationships with our clients and being intuitive to their needs,” O’Shea said. “We get to know them to help them find their dream.”
For more details about O’Shea Builders LLC, visit https://buildwithoshea.com/ Find them on Facebook under O'Shea Builders LLC. <